Our Customer Service Representatives reply to email 7am to 9pm seven (7) days a week.

Phone Support is available Monday to Friday from 8am to 4:30pm PST at (805) 222-3133

Our typical email response time is one to two hours to reply to email. We are currently experiencing high volume and wait time is longer than our usual response time. We appreciate your patience.

Please click here to learn about our 3-Year Guarantee and file a claim for a rose bush. Claims may be honored for shipping damage, receiving the wrong rose, crown gall, rose mosaic virus, and failure to thrive. Please DO NOT email Customer Service for Guarantee claims.